Refund Policy

Payments made via the payment gateway cannot be refunded except in the following circumstances:

Due to a technical error, a customer's card or bank account is debited more than once, or an excessive amount is debited in a single transaction. The extra amount, minus Payment Gateway charges, would be reimbursed to the Client.

A technical error results in a payment being charged to the customer's card or bank account, but examination enrollment is unsuccessful. Finpay Swift would offer customers enrollment at no further cost. However, if the customer requests a refund of the amount under such circumstances, they will get it after deducting any applicable fees from the payment gateway.

If an original payment receipt were generated when making payments, the Customer would need to apply for a refund. The application in the prescribed format should be sent to Finpay Swift.

Suppose the application is manually processed and the claim is valid. It could take 5-7 days for the funds to appear in your account, depending on the procedures followed by your bank.

Finpay Swift will contact the user or payer who purchases products for which payment has yet to be made to the payee or user to resolve the issue before settling the amount.

Finpay Swift has the right to direct credit the disputed amount to the disputing payer's account if the dispute cannot be resolved between the payee and payer. The payee has no right to contest the straight credit to their account and the debit from the history of the contesting payment. Finpay Swift service providers will manage the funds by the settlement terms once the payee and payer have agreed.

It is crucial to let users and customers know that in case of a chargeback involving any goods they have purchased, payment has already been made to the payee, user, or service provider. The price will be settled as agreed.